1. What do you do?



Houseping officers, especially Room Attendants, cleaned 100 rooms with an occupancy of 100%. With details of the number of rooms as follows:

Standard Room is 65 Rooms.

Deluxe Rooms totaling 30 Rooms

Suite Room consists of 5 rooms

2. Who does it?

Room Attendant with the following number of staff:

15 staff including 1 Supervisor.

With work speculation for 8 hours and 1 hour rest.

5 working days, 1 day off

With the division of 2 shifts. Morning and Afternoon Shift

The number of staff each morning shift is 10 people, afternoon shift is 3 people

3. How big is the workload used?

Room division as follows:

1 person : 10 rooms with details

1. 6 Standard

3 Deluxe

1 Suite

2. 7 Standard

3 Deluxe

4. The intended quality level?

1. Room cleanliness

2. Quality service

3. Consumer satisfaction

4. Tidiness

5. Equipment

5. Readiness of supporting materials?

Materials needed:

- Room attendant trolley

- Linen

- Guest supplies

- Linen supplies

- Double sheet

- Single sheet

- Pillow case

- Bath towels

- Hand towels

- Face towel

- Bath mat / bath rug

6. What tools should be prepared?

Tools used:

- Cleaning cloth

- scrubber pad

- Carry cady

- Danger notice

- Glass wipers

- Gun sprayer

- Vacuum cleaner

- Hand brush

- Toilet bowl brush

- Hand Gloves

7. How to do the job?

At this preparatory stage, the room attendant makes the following preparations:

1. Report to the housekeeping office by signing the attendance record in the Time In column.

2. Take a room assignment sheet which is a list of rooms that must be done by the room attendant. This room assignment sheet is prepared by the floor supervisor to manage the allocation of room attendants in cleaning all rooms in the hotel.

3. Take the room key (Master key) according to the list of rooms on the room assignment sheet then sign on the "key log book" in the Key Out column.

4. Participate in a “Morning briefing” led by a supervisor to get information about hotel activities, for example: EA, ED, VIP, and others.

5. Room attendants go to their respective sections according to the floor then take the "trolley" as a place to store all room supporting equipment.

6. Then, check all rooms to ensure the appropriate room status from the computer system is the same as the physical status. In addition, other purposes are to check guest laundry, check rooms that have the "SERVICE and DND" sign and as a report for room discrepancy

7. The results of this physical check will be reported to the floor supervisor as a morning housekeeping report after being collected from all room attendants on duty.

8. Room attendant is ready to clean the room. will usually start from the rooms that have a "service" sign.

2. Cleaning

At this stage, the room attendant is ready to clean the guest rooms, the cleaning procedures carried out include the following:

a. Entering the guestroom

The room bell then says "Housekeeping", if there is no response, repeat again. If there is also no response, open the door slowly while telling housekeeping. If there is a response from the inside, wait until the door is opened by the guest then ask for permission if the room can be cleaned.

b. Beginning Task

· Bring in a carry cady and clean linen into the room. put the caddy into the bathroom and the linen on the luggage rack.

Open the curtain so that the lighting in the room is brighter. Open the windows for fresh air circulation (some hotel windows cannot be opened for safety reasons).

· Bring glasses, ashtrays, cups to the wash basin in the bathroom. if there is a tray from room service, contact room service for pick up.

Clean the trash can and throw it into the rubbish bag in the trolley.

· Check all rooms to see if any guest items are left behind and any damage in them.

c. Stripping the bed

· Move if there are items / guest clothes to the place, after finishing making return it to the initial position.

Remove the pillowcases one by one then place the pillows on the table/couch.

Pull the dirty sheets one by one so that the items on the bed don't get carried away into the laundry.

· Transfer all soiled linen to the linen bag on the trolley.

d. Making the bed

· Check the cleanliness of the bed pad, replace if dirty.

Place the first sheet in the middle of the bed, then lock each corner by forming an angle of 45 degrees.

Place the duvet cover like the first sheet, the top edge of the duvet is parallel to the edge of the bed, then trim it until it looks tight.

Place a pillow that has a pillowcase installed on the end of the bed near the headboard.

Place the bed runner under the bed.

            e. dusting

· The dusting process should be carried out in a directional manner (clockwise) to ensure that all furniture is not missed including door entrances, skirting, desk tables, chairs, window frames, coffee tables, bed side tables, wardrobes, furniture and others .

· Complete all guest amenities used by guests with new ones as a condition for room completeness.

f. Cleaning the bathroom

· Clean the dirty glass tumbler.

· Clean toilets, bathtubs, showers, wash basins and mirrors.

Replace dirty towels with clean ones according to standards.

· Replace with new all the amenities used. put according to standard.

· Clean the bathroom floor, make sure that no hair is left behind.

g. Vacuuming the room

Vacuum the floor from the area farthest from the door by walking backwards. no floor surface is overlooked.

h. Checking

At this stage, the room attendant re-checks the cleaned room so that the room meets the standard. The checking procedures include:

1. Cleanliness is the goal of the cleaning process, the target of cleanliness includes walls, furnitures, paintings, lamps, floors, linens, and ceilings.

2. Tidiness is the arrangement of all equipment in the room so that it is well and neatly arranged to make it look attractive.

3. Completeness is the process of checking all amenities and linens that are standard for the room to be completed after being used by guests.

4. Damage aims to ensure that all equipment in the room can function properly, for example, dead lights, remote controls, scratched furniture, and others.

5. Freshness is the process of checking the freshness of the room. a good room is "fresh" not the smell of cigarettes, the smell of perfume, and others

8. How long will it take to complete the success parameters for the job?

Details of the time required to clean the room

Description :

1. For the morning shift, the time for work is 07.00

2. Briefing 1 hour to 08.00

3. Prepare tools and equipment to clean the room until 09.00 followed by cleaning the room

4. Rest for 1 hour

5. The remaining time available is done to clean the trolley, tidy up the pantry, take out the trash and briefing before going home.

6. Evening shift working hours from 15.00 to 00.00

Job Description Evening shift :

A. Serving turndown service

B. Serving guest requests at night

C. Collecting soiled linen from the pantry

D. Stocking up equipment and necessities for room cleaning